Product · Design

Hi, I'm Steve. Every great experience is a hundred small things going right. I design those things on both sides: effortless touchpoints for customers, and smoother handoffs for the teams who serve them.

Tid - bit about me

For nearly a decade I ran the operations most designers only research — hotels, restaurants, high-volume rental support.

Now I design the tools and experiences I wish my teams had.

Comfortable in messy processes. Rigorous about simplification. Plain spoken. Measured by outcomes.

Currently seeking my next challenge in San Diego or remote.

Internal Saas - Process Redesign

Data-Driven Claims Workflow

Internal Saas - Process Redesign

Data-Driven Claims Workflow

Internal Saas - Process Redesign

Data-Driven Claims Workflow

End-to-End Mobile · UX Research

Tracker Built on User Data

End-to-End Mobile · UX Research

Tracker Built on User Data

End-to-End Mobile · UX Research

Tracker Built on User Data

Landing Page · Conversion-Focused Redesign

Redesign for Conversion

Landing Page · Conversion-Focused Redesign

Redesign for Conversion

End-to-End Mobile · Guest Experience

Digital Hospitality Reimagined

End-to-End Mobile · Guest Experience

Digital Hospitality Reimagined

From operations to design

Before I designed the systems, I worked inside them. Here's what that taught me.

Before I designed the systems, I worked inside them. Here's what that taught me.

About Me